Privacy Policy
Last updated: 23 July 2026
Cultivating Care WA is operated by Simon Rolph. This Privacy Policy explains how Cultivating Care WA collects, uses, stores and protects personal information.
Cultivating Care WA respects your privacy and aims to handle personal and health information carefully, transparently and in accordance with applicable Australian privacy obligations.
Information collected
Depending on the nature of your enquiry or service, Cultivating Care WA may collect:
Your name, contact details and date of birth.
Emergency contact and authorised representative details.
Information about your health, disability, wellbeing, support needs, goals, preferences and relevant risks.
NDIS, funding, payment and invoicing information.
Consent forms, service agreements, correspondence and session notes.
Feedback, complaints or incident-related information.
Basic website information, such as browser, device and website-use data.
Only information reasonably necessary to respond to an enquiry, assess service suitability, provide services safely or meet professional, administrative and legal responsibilities will be collected.
How information is collected
Information may be collected:
Directly from you through the website, email, telephone, forms, meetings and sessions.
From a parent, guardian, nominee, support coordinator, family member or other authorised person.
From a referral source or service provider where you have provided consent or where collection is otherwise permitted.
Automatically through the website and its technology providers.
Where possible, information will be collected directly from you and with your knowledge.
Why information is used
Personal information may be used to:
Respond to enquiries and arrange initial conversations.
Assess whether Cultivating Care WA can provide an appropriate and safe service.
Plan, provide, document and review counselling, Garden Therapy or community-based support.
Communicate with you and people you have authorised.
Manage safety, emergencies, incidents and risks.
Prepare invoices and administer funding or payments.
Meet insurance, professional, recordkeeping and legal obligations.
Respond to feedback or complaints and improve services.
Cultivating Care WA will not sell your personal information.
Sharing information
Personal information may be shared:
With people or organisations you have authorised, such as a family member, nominee, support coordinator, plan manager or other provider.
With professional, administrative or technology service providers where this is reasonably necessary to operate the service.
With emergency or health services where necessary to respond to a serious and immediate safety concern.
Where required or authorised by law.
Only information relevant to the purpose will be shared wherever practicable.
Storage and security
Personal information may be stored in password-protected electronic systems and, where necessary, secure paper records.
Reasonable steps are taken to protect information from loss, misuse, interference, unauthorised access, modification or disclosure. Access is limited to people who require the information for an authorised purpose.
Information will be retained for as long as reasonably required for service delivery and relevant professional, insurance and legal obligations. When it is no longer required, it will be securely destroyed or de-identified where appropriate.
Overseas service providers
Cultivating Care WA uses website, email, cloud-storage, accounting and other technology providers. Some providers may store or process information outside Australia, including in the United States and other countries in which they operate.
Reasonable steps will be taken to select reputable providers and protect personal information in accordance with applicable privacy obligations.
Accessing or correcting your information
You may ask to access personal information held about you or request that inaccurate or outdated information be corrected.
Cultivating Care WA may need to confirm your identity before providing access. Requests will be considered and responded to within a reasonable period. Where access or correction cannot be provided, the reason will be explained where required.
Privacy concerns and complaints
Please contact Simon Rolph if you have a question or concern about how your personal information has been handled.
Cultivating Care WA will acknowledge and consider privacy complaints respectfully and respond as soon as reasonably practicable.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner for further information or to make a privacy complaint.
Enquiries without identifying yourself
You may make a general initial enquiry without providing detailed personal or health information. However, enough identifying and relevant information may be required before services can be safely provided.
Changes to this policy
This Privacy Policy may be updated when business practices, technology or legal requirements change. The current version will be published on this website.
Contact
Simon Rolph
Cultivating Care WA
Email: simon@cultivatingcarewa.com.au
Phone: 0458 454 752